Composite · Regional director and site directors · Growing group of clinics
A leadership team without a shared language
Work included: Principles · Workshops · Coaching
Composite scenarios drawn from real work. Names and details changed.
The situation
The group had grown by adding strong clinicians as directors. Feedback, hiring, and “urgency” meant different things in different buildings. Corporate language from another industry had been pasted onto the wall and ignored.
The work
Stakeholder conversations with directors and a handful of therapists, then a draft of operating principles written in the language of the clinics. Two workshops to pressure-test the draft. Group coaching for the director cohort so the document did not die in a shared drive.
What changed
Directors used the same few rules when they hired, coached, and closed the week. New leads inherited something more useful than “be a servant leader.” The principles were short enough to remember on a busy Tuesday.